Welcome to the FAQ section of Acoo Online! Here you’ll find answers to some of the most common questions about our swimwear products, ordering process, and customer service. We hope this information helps you have a seamless shopping experience with us.
What types of swimwear do you offer?
At Acoo Online, we offer a wide range of swimwear including bikinis, one-pieces,, and swim trunks. Our products cater to various styles, sizes, and preferences to ensure there’s something for everyone.
How can I find the right size?
We understand that finding the perfect fit is crucial. Please refer to our detailed size guide available on each product page, which includes measurements and fitting tips to help you select the right size.
Can I change or cancel my order after it has been placed?
To ensure quick delivery times, orders are processed shortly after they are placed. If you need to make any changes or cancel your order, please contact us as soon as possible at 19903007836 or dbtx159974@outlook.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely.
How long does shipping take, and what are the costs?
Shipping times vary depending on your location. Typically, orders are shipped within 2-3 business days, and delivery can take an additional 5-10 business days. Shipping costs are calculated at checkout based on your location and the size of your order.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please note that shipping rates and delivery times vary depending on the destination. International customers are responsible for any customs duties or taxes imposed by their respective governments.
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original condition, unworn and with tags still attached. Please contact our customer service for a return authorization and further instructions.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order’s progress to delivery.
What should I do if I receive a defective or wrong item?
If you receive a defective or incorrect item, please contact us immediately at dbtx159974@outlook.com or call 19903007836. We will arrange for a replacement or refund and provide instructions on how to return the item to us.
How can I contact customer service?
Our customer service team can be reached by email at dbtx159974@outlook.com or by phone at 19903007836. We are available to answer any questions or concerns you may have.
Thank you for choosing Acoo Online for your swimwear needs! We look forward to providing you with quality products and exceptional service.