Thank you for shopping at www.acooonline.com. At Kaifeng Kongyang Trading Co., Ltd., we strive to ensure that you are completely satisfied with your purchase. Below are the details of our refund and return policy.
Returns
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Non-Returnable Items
Please note that due to hygiene concerns, swimwear must have the hygiene seals intact. We cannot accept returns of swimwear that have been worn or are returned without the protective adhesive strip.
Process for Making a Return
Contact Us: Before sending any items back, please contact our customer service at dbtx159974@outlook.com to initiate the return process. You will be provided with further instructions on where to send the returned goods.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund after inspecting the item.
Refunds
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you need to exchange an item for the same item in a different size or color, send us an email at dbtx159974@outlook.com and send your item to: Room 604, Yatong Commercial and Residential Building, Middle Section of Daliang Road, Kaifeng City, Postal Code 475099.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.